Posts with tag CustomerService

Perhaps you've received one after making a purchase at Banana Republic. That extra receipt with a url and the promise of 20% off your next purchase for answering a few questions about your visit to the store. Gap does them, too, as part of the same corporate monster.

The survey takes a good five to ten minutes, and you have to actually think about the service you received. But you get a discount code good for one full price item which must be used within three months.

Too bad it doesn't come with an alarm, or glowing red light to remind you to a) bring it with you when you go shopping or b) pull it out of your wallet where it's been folded for two months and 28 days. After all, the discount is only worthwhile if you use it!

We have long loved Zappos for having great features, like 110% price matching and free overnight shipping (you know, for those times when you have to have those shoes tomorrow or you will just die).

Alas, the love affair is over. Zappos has dropped their price protection and free overnight shipping, saying that they want to concentrate more on customer service rather than discounts.

I always secretly wonder if models and celebrities actually use the stuff they endorse -- and I'm also curious: what happens when they hate those products?

That, unfortunately, is the problem that Dora, a German supermodel, is having with Deutsche Telekom -- the phone company that features her as the face of their current advertising campaign. The model had planned to use the company's phone service, but recently threatened to go with another carrier after it took over three months to get her land line installed.

Dora became so fed up with the company's horrible customer service that she went to the press. She told Bild, a local gossip paper that "I'll give them another week but that's it. After that, I'm going to switch to another provider."

So you can take solace in the fact that it's not just you -- phone and cable companies make life miserable for everyone.